"X-DREAM" App Privacy Policy
Last Updated: September 29, 2025
Effective Date:September 29, 2025

Respected User:

The "X-DREAM" App is a portable intelligent printer control and management platform provided to you by Guangzhou X-Dream Technology Co., Ltd. (hereinafter referred to as " X-Dream," "we," or "our"), designed to offer you a wider range of printing services.

Before you begin using our products and services, please carefully read and understand this policy, paying special attention to the terms highlighted in bold. Ensure that you fully comprehend and agree to these terms before proceeding.

If you are under the age of 18, please read this service agreement under the guidance of your parents or other legal guardians. Before registering, using, or engaging in any other activities related to this App or its services, you must obtain prior consent from your parents or other legal guardians.

We highly value your privacy. The "X-Dream” App Privacy Policy (hereinafter referred to as "this Privacy Policy") is a statement and commitment regarding privacy matters for the "X-DREAM” App (hereinafter referred to as the "Product"). By understanding our practices regarding the collection and use of personal information, we aim to ensure that you retain ultimate control over the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, process, and store the information you provide when using our Product. Under this Privacy Policy, "Personal Information" refers to any information recorded electronically or by other means related to an identified or identifiable natural person, excluding anonymized information. We will strictly adhere to this Privacy Policy when using such information.

This Privacy Policy is an integral part of the App Service Usage Agreement.

This Privacy Policy Helps You Understand the Following:
I. What Information We Collect and How We Use Your Personal Information
II. How We Store Your Personal Information
III. How We Share, Transfer, and Publicly Disclose Your Personal Information
IV. How We Protect Your Personal Information
V. How We Handle the Personal Information of Minors
VI. How We Safeguard Your Right to Access Information
VII. How We Correct Your Personal Information
VIII. How We Delete the Collected Personal Information
IX. How We Protect Your Right to Modify the Scope of Authorization and Consent
X. How We Conduct Cross-Border Processing of Information
XI. Modifications to the Policy
XII. How to Contact Us

I. What Information We Collect and How We Use Your Personal Information
We adhere to the principles of legitimacy, transparency, and necessity when collecting and using your personal information for the purposes outlined in this Privacy Policy. This includes information you actively provide while using our products/services or information generated during your use of our products/services. If we intend to use your personal information for purposes not stated in this Privacy Policy, or if we plan to use the information collected for a specific purpose for other purposes, we will notify you in a reasonable manner and obtain your consent again prior to such use.

(I) Situations Requiring Your Authorization for Us to Collect and Use Your Personal Information

The purpose of collecting personal information is to provide you with products and/or services and to ensure our compliance with applicable laws, regulations, and other normative documents. We will only collect relevant information when the product possesses the following related functionalities and after obtaining your authorization and consent. These functionalities include:

1.Account Login
To enable your use of the “X-DREAM" App, you need to complete account registration and login within the App. During this process, we will collect your personal registration information, including account ID, account nickname, and mobile phone number.

2.Device Connection, Binding, and Management
To support your use of the printer device, you need to complete the pairing and binding of the printer device within the “X-DREAM" App. During this process, we will collect your printer device information, including: device name, device activation time, Bluetooth name, printer hotspot name, hotspot password, and the name of the connected Wi-Fi network, local area network (LAN) IP address.
After binding, we will collect your printer device information, including: ink cartridge status (Ink cartridge exhausted, low level, normal), ink cartridge ID, product model, MAC address, device serial number (SN), battery level, paper status (paper out), print count, operational status (paper jam), device status, working mode status, and firmware version.

3.Document Printing
To execute user printing actions and facilitate subsequent functional optimization and iterations, we will collect your printing information to help the printer identify print data and complete printing. The information collected includes: print job ID, print job status, reason for print job status change, paper type for the print job, paper output order, image quality, color mode, paper size, paper orientation, print range, specified page numbers, number of copies, borderless printing, document type, document name, document size, current page number being printed, total number of pages，page order，and N-up.
Unique information includes:
File upload duration, print job initiation time, cloud rendering time, mobile phone model, job sub status, top margin, scaling mode for print layout, network method, job queue time, and job execution time.

4. "X-DREAM" App Usage Data Statistics
To troubleshoot faulty devices, provide device-side problem tracking, investigation, and diagnostic services, and perform data statistical analysis to ensure the normal operation and updates of the "X-DREAM" App, we may collect data related to your device when you use the App. This includes: your user ID, App status, application unique identifier, application name, application version, event duration, operating system, carrier, network type, and IP information.

5. Device Fault Information

To match accurate repair solutions or provide device maintenance services, we will collect your device’s fault information when a malfunction occurs, including error code, fault event type, and fault occurrence time.

6. Network Information

We may collect network-related information when your device is connected to a network. For example, the current Wi-Fi mode of the device (LAN mode, remote mode), hotspot information (on/off status, name, password, IP address, gateway, subnet mask), connected Wi-Fi information (on/off status, name, LAN IP address, gateway, subnet mask, connection status), Wi-Fi signal strength, and received Wi-Fi signal strength indicator (i.e., device RSSI). This information is used to identify abnormal device networking conditions and assist in troubleshooting and problem localization.

(II) To Enable Expanded Services, You May Voluntarily Choose to Provide or Allow Us to Collect the Following Information:

Device Permissions. To help you achieve basic functionalities, we may request certain device permissions. The required permissions may vary across different operating systems. For detailed explanations of the permissions involved in each system and the purposes for requesting them, please refer to the appendix X-Dream Printing Device Permission Directory. You may disable these permissions at any time through your device’s settings (the display and disabling methods may vary depending on the device).

You have the right to choose whether to provide the aforementioned information. However, in most cases, if you choose not to provide such information, we may be unable to offer you the corresponding services. We will not use your personal information and data beyond the stated purposes without your consent.

II. How We Store Your Personal Information

1. Storage Location
       When you perform basic printing through the "X-DREAM" App interface, the information and data collected by the App will be automatically stored on your mobile device. When you share documents or images from third-party applications to the "X-DREAM" App, you agree to allow the App to capture and store the content of such documents or images for processing. For printing documents in WORD, EXCEL, or PPT formats, due to technical requirements, these files need to be uploaded to cloud servers for temporary storage. We commit to automatically deleting such files within 24 hours.

2. Storage Duration
       We will retain your personal information for the shortest period necessary to fulfill the purposes outlined in this Policy, unless otherwise required by laws and regulations or unless you authorize us to extend the retention period. When your personal information exceeds the storage duration and there is no legal requirement for us to continue processing such specific personal information, we will delete your personal information in accordance with applicable laws.

       The criteria we use to determine the storage duration include:

       ·Requirements of relevant laws and regulations in specific fields.

       ·The time necessary to achieve the purposes of data processing in business activities.

       ·The actual business needs or the lifecycle of the relationship with the data subject.

       ·The products and services provided.

       ·The execution of relevant service agreements or this Privacy Policy.

       ·The maintenance of public social interests.

       ·Purposes reasonably necessary to protect the personal and property safety or other legitimate rights and interests of our customers, affiliates, other users, or employees.

III. How We Share, Transfer, and Publicly Disclose Your Personal Information

1.Regarding the personal information you provide, we will maintain confidentiality and strictly safeguard it in accordance with relevant laws and regulations of the People's Republic of China. We will not provide or display this information to any third party in any manner, except under the following circumstances:

(1) Prior obtaining of your explicit consent or authorization;
(2) When judicial or administrative authorities require the disclosure of personal information in accordance with legal procedures and statutory powers, we will provide the relevant information in accordance with the law. Under such circumstances, this App shall be exempt from liability for any disclosure made;
(3) This App shall not be held liable for any leakage, loss, misuse, or alteration of personal information resulting from users sharing their passwords or registered accounts with others.

2.Unless otherwise explicitly stated, we do not entrust third-party companies, organizations, or individuals to process your personal information.

3.We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
(1) Prior obtaining of your explicit consent;
(2) Where required by laws and regulations or mandatory requirements from government authorities or judicial bodies;
(3) In the event of corporate mergers, divisions, dissolution, asset or business transfers, bankruptcy liquidation, or similar transactions involving the transfer of your personal information, we will require the new holder of your personal information to continue to be bound by this Policy. Otherwise, we will require such company, organization, or individual to obtain your authorization and consent again.

4.We will not publicly disclose your personal information, except in the following circumstances:
(1) Prior obtaining of your explicit consent;
(2) Where required by laws and regulations or mandatory requirements from government authorities or judicial bodies. In compliance with laws and regulations, when we receive requests for such disclosure, we will require the corresponding legal documents, such as subpoenas or investigation letters. We will carefully review all requests to ensure they have a legal basis and are limited to data that law enforcement agencies are legally entitled to obtain for specific investigative purposes.

Before providing your personal information to other entities, we will explicitly inform you of the name or identity of the recipient, contact information, purpose of processing, method of processing, and types of personal information involved, and obtain separate consent from you.

IV. How We Protect Your Personal Information
To safeguard your personal information from unauthorized access, misuse, disclosure, or alteration, we will implement reasonable protective measures to ensure the security of the information collected and processed by "X-DREAM." However, please note that while we take reasonable steps to protect your information, no website, internet transmission, computer system, or wireless connection is entirely secure. We will strive to ensure the security of any information you transmit to us.

V. How We Handle the Personal Information of Minors

1.Our products and services are primarily intended for adults. We do not knowingly collect personal information from minors under the age of 14 (or the equivalent minimum age specified in the relevant jurisdiction) without the consent of parents or legal guardians, and " X-DREAM " is not directed at minors under the age of 14 (or the equivalent minimum age specified in the relevant jurisdiction).

2.If you are a minor under the age of 14, please do not provide any personal information through this product.

3.If "X-DREAM " receives personal information submitted through this product by a minor under the age of 14, we will take steps to promptly delete such information.

VI. How We Safeguard Your Right to Access Information

Unless otherwise stipulated by law, as an individual user of "X-DREAM," you have the right to access your personal information. You may do so through the following methods:

Your account information can be viewed in "Personal Center > Account setting > Account & Security". For other information, you may submit a request to access your personal information by emailing us at service@x-dream.net. We will verify your identity (to ensure the security of your account or information) and respond to your request in a timely manner, within a reasonable period based on the complexity of the information and industry practices for information queries.

In principle, you will not be required to pay any fees for requesting access to your personal information. However, for repeated requests (more than three times within a three-month period), we may charge a certain cost fee depending on the circumstances.

VII. How We Correct Your Personal Information
Unless otherwise stipulated by laws and regulations, if you discover any inaccuracies in the personal information we have collected about you, you have the right to request corrections. You can modify your personal information through the following specific methods:

Your account information: Click on Personal Center >  Account setting >Account & Security to make modifications.

VIII. How We Delete the Collected Personal Information

1.Deleting File Information and Data Stored in the " X-DREAM " App
Simply uninstalling the " X-DREAM " App will automatically delete all collected data after the uninstallation is complete.

2.Account Deactivation
You can deactivate your account by following these steps and the relevant prompts:
Click on Personal Center >Account setting> Account & Security > Deactivate Account to access the account deactivation function. After reading the deactivation prompts, clicking "Deactivate Account" will permanently deactivate your account and log you out of the current account.
Please note that account deactivation is an irreversible action. After deactivation, we will delete all relevant information about you or anonymize it, unless otherwise required by laws and regulations or unless specific personal information must be retained as per your request.

3.You may request the deletion of your personal information by emailing us at service@x-dream.net under the following circumstances:

·If you believe our processing of your personal information violates relevant laws and regulations.

·If you believe we processed your information without your consent.

·If we violated our agreement with you in processing your personal information.

·If you have deactivated your account or refused to use our products.

Upon receiving your email request, we commit to responding to your deletion request within 10 business days. Please note that if legal obligations require us to retain certain information, we may be obligated to preserve such data even if you request its deletion.

4.We may periodically review the data we hold and unilaterally delete information that we determine is no longer necessary for providing services to you.

IX. How We Protect Your Right to Modify the Scope of Authorization and Consent
We fully safeguard your right to withdraw authorization and consent for the collection and use of your personal information. For personal information collected based on your consent, you may withdraw or modify your authorization at any time. Once you choose to withdraw consent, we will cease processing the corresponding personal information related to that authorization and will no longer be able to provide you with the functional services associated with the authorization.

Specific operational steps are as follows:

1.You can modify system permission authorizations through your mobile device's App settings.

2.You may notify us of your specific request to withdraw consent by sending an email to service@x-dream.net.

X. How We Conduct Cross-Border Processing of Information

In accordance with laws and regulations, we store your personal information collected within China within the territory of the People's Republic of China. Currently, we do not use, store, share, or disclose your personal information in cross-border operations, nor do we transfer your personal information overseas. If changes to our services in the future require cross-border transmission of your personal information, we will first obtain your consent and ensure compliance with other conditions stipulated by laws, administrative regulations, or the Cyberspace Administration of China before conducting any cross-border transmission.

XI. Modifications to the Policy
We may amend this Policy at any time. The newly modified version and the revision date will be displayed on our App. We will not restrict any rights you are entitled to under this Privacy Policy without your consent. For material changes, we will provide more prominent notice.

Any revised version of this Policy shall take effect upon the date of publication.

XII. How to Contact Us
If you have any questions or comments regarding this Policy, or if you wish to lodge a complaint related to this App or its content, please contact us through the following methods. We will address your concerns within 10 business days:

Email: service@x-dream.net

Mailing Address: Guangzhou X-Dream Technology Co., Ltd.
Room 308, Building 9, No. 128 Donghuan Road, Shiqiao
Panyu District, Guangzhou City, Guangdong Province
People’s Republic of China

Appendix: X-Dream Printing Device Permission Directory